How long will it take to process an order?
All orders take 7 to 14 *business days to process before they are shipped. On average we process in under 2 *business days the extra 3 *business days are added in case of high volume peak periods. (i.e. When a new Chapter has been released or during Holidays)
*Please note: Business days excludes Saturdays, Sundays & Public Holidays.
How long does shipping after the order has been processed?
Shipping normally takes anywhere between 7 to 14 *business days to arrive (this is excluding processing time of type of product ordered and depending on your location). Please allow up to 25 *business days for delivery of International orders, since some packages may be held up in customs in the destination country (*Especially during the holiday). Please remember that international orders are subject to being charged incoming tax by the destination country’s government. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.
Can I track my order?
Please be advised that we do not provide tracking numbers for domestic orders. If you have not received your order within 7 to 14 *business day from the date you receive your order fulfillment confirmation, please contact Shop@frank151.com and we will look into your shipment. For international, please allow up to 25 *business days.
If I subscribe now, can I get the issue the Chapter that just came out?
Subscriptions must be made prior to the release of a Chapter for it to be included in your yearly package. Please sign up for our Newsletter for up to date info on products launches, etc.
If I subscribe now, will I get sent a book immediately?
Please note, your first Chapter may not arrive immediately after placing your order, as the FRANK Book runs on a quarterly schedule.
How flexible are you with exchanges?
We are extremely flexible with exchanges! If you find the size of your order not fitting you, feel free to send us an email about the situation.
What type of payment methods do you accept?
We accept Visa, Mastercard and Paypal for Domestic (USA) and International orders.
Do you offer wholesale packages?
Yes, please contact email@example.com for details!
I'm interested in a wholesale package, but don't know what books to get.
Check out FRANK151.com for info on each of our Chapters. Books can be ordered in increments of five. So, if you order package 1 with 15 books, you can request different chapters in increments of five.
If I have further queries, what should I do?
You can contact us through firstname.lastname@example.org and we will answer your questions.